Google Jordan Craig is a writer, activist, and experienced marketing consultant. She currently leads UX writing at Google. Outside of content design, Jordan specializes in managing well-planned, holistic campaigns and is skilled in traditional and digital marketing, commercial production, and sales. She brings special expertise in crafting voice and tone style guides and brand guidelines. Before joining Google, Jordan led content design at Twitter, and prior to that provided strategic direction to numerous non-profits and associations such as Public Broadcasting Service, Corporation for Public Broadcasting, and the National Museum of African American History and Culture. Jordan earned her B.A. in Mass Communication with a Concentration in Public Relations from Louisiana State University, and is currently wrapping up her M.S. in Integrated Marketing Communications at Georgetown University.
Gusto Amy Thibodeau is the chief design officer at Gusto, where she empowers designers, researchers, content strategists, and front-end developers who work on products that connect companies with their employees in a more meaningful way. Previously, she was a senior director of UX at Shopify where she led a cross-functional team of over 130 people working on core business products. During her time there she also led the launch of the Polaris design system, built the Platform UX team, founded the design ops practice, and held her first job leading the content strategy discipline. In earlier iterations of her life, she was one of the first members of Facebook’s now gigantic content strategy team, renovated an old house in the south of France, worked in art museums, and traveled around the world. Amy lives in Canada with her husband Dan and small but mighty dogs, Gus and Ella.
Active Voice Sara Wachter-Boettcher is a leadership coach, author, and speaker dedicated to changing design and tech for good. She’s the founder of Active Voice, a training and coaching company that helps content and UX professionals step into their power, speak up for justice, and build more courageous leadership practices in their organizations. Prior to launching Active Voice, Sara was a longtime content and UX consultant focused on responsible, inclusive design practices. She is also the author of three books: Technically Wrong: Sexist Apps, Biased Algorithms, and Other Threats of Toxic Tech, Design for Real Life (with Eric Meyer), and Content Everywhere.
Natalie M Dunbar
Walmart Natalie Marie Dunbar is a UX-focused content strategist with a unique blend of skills as a content writer, user researcher and social scientist. She’s worked with brands that include Anthem, Farmers Insurance, Kaiser Permanente, Walmart, and YP.com, as well as several (US) federal agencies including the Animal and Plant Health Inspection Service (APHIS), Centers for Tobacco Prevention (CTP), the Food and Drug Administration (FDA), and the Veterans Administration (VA). Her first book, From Solo to Scaled: Building a Sustainable Content Strategy Practice, was published in July 2022, and is available directly from Rosenfeld Media as well as other online book sellers.
Rocket Companies Christi Guzik works as a Staff UX Content Strategist at Rocket Companies. Prior to Rocket, held a Content Strategist position at DocuSign focusing on content quality initiatives and improving processes across Content Design and Technical Writing. Additionally, she worked at Boomi where she established the content design discipline and led initiatives such overhauling the online documentation, and spent eight years at IBM’s Silicon Valley Lab as a Technical Writer, focusing on DITA migrations and developing effective UX content to modernize a mainframe database. She holds a bachelor’s degree in Technical Writing and Communication and a master’s degree in Professional Writing from Carnegie Mellon University. In her spare time, Christi serves as a facilitator and volunteer manager for Delta Delta Delta fraternity and enjoys reading, baking, watching Broadway musicals on trips to New York City, and exploring the museums and historical sites in and around Philadelphia.
Intuit Aladrian (uh-LAY-dree-an) is a speaker, mentor, leader, and advocate. As content design manager at Intuit, she partners with leaders across disciplines, functions, and design crafts to elevate opportunities for content design to influence and impact product experiences throughout Intuit’s Virtual Expert Platform. She holds a BA in Communication from UC Santa Barbara (Olé Gauchos!) and earned her UX design certification from CareerFoundry. Aladrian’s superpowers are storytelling, connecting people, and cultivating inclusive environments. She cares deeply about creating equitable opportunities for Black women and people of color in design, discovering new music, experiencing it live, and Lakers basketball.
JP Morgan Chase Melinda Belcher is the Head of Content for Design for Wealth Management (DWM) at JPMorgan Chase. DWM spans the Wealth Management continuum across CCB and the Global Private Bank. Taking both business lines together, DWM is at 2Trillion in assets under management, with ~20,000 internal users of wealth management platforms and services. Melinda has been at JPMorgan Chase for a year and a half. Prior to joining JPMC, she headed up Global Content for Mastercard’s Customer Experience group. Having spent a decade working in consulting, Melinda has also led teams at renowned brand and design agencies such as Interbrand, frog and Havas. A certified Product Owner, she was part of the seed team that launched IBM’s Tokyo Design Studio in 2014. Melinda studied Journalism at the University of Missouri-Columbia and received her MFA in Creative Writing from the New School. She currently lives in Brooklyn with her husband, two sons and two kittens.
American Express In the fall of 2015, an opportunity to become the first UX writer at American Express fell into Janet's lap. Janet had been a graphic designer for a decade but decided to take a leap of faith and put her English degree to good use. The discipline was still unchartered territory in many places, yet design leadership at the time knew they needed someone who could write about financial products and features in a way that their customers would understand: free of jargon, clear, and concise. Being a clueless team of one presented phenomenal challenges, but Janet's dedication to the craft and the company has brought the current count to 7 content designers and 1 content operations manager on a team with over 50 designers. She's currently focused on identifying operational solutions that will create efficiencies crucial to her team's success. Janet lives in Brooklyn with her two children.
Expedia Martyn Reding is a UK based design leader who's worked with brands such as Microsoft, BBC and IKEA. He founded Design Leaders Studio, an online training course for new design managers. He's currently the Design Director at Expedia but previously built and ran design teams at Zoopla, Virgin Atlantic and MORE TH>N.
Robinhood With 15 years of experience in UX design and digital media, Anna Balkrishna helps brands tell compelling stories through their products and platforms. She is a self-professed professional zig-zagger — her career has evolved as technology has challenged and changed ideas about what “narrative” means to people. Over the past two decades, Anna has led creative teams in such diverse spaces as editorial (Flavorpill and CNET), interactive TV broadcasting (Music Choice), digital marketing and e-commerce (Lifebooker.com), and experience design (Huge and Meta). She’s still pretty proud to have founded the first UX writing team at Huge in 2018, showing the agency and its clients how language is an essential component of user-centric design. She currently serves as head of content design at Robinhood.
Flo A content, user experience and product design team leader focused on making the world better for women+. She's spent the past decade researching, crafting, and launching cross-cultural digital product experiences to tackle thorny social problems like gender bias, economic inequality, and racial injustice. Her specialties include content design, user experience design, product discovery, product strategy, product growth, user psychology, and user research. Persistently focused on what could be, she's an optimist, unapologetically driven by social justice, and an analytical problem solver. She's also getting better at questioning everything she thinks she knows, celebrating the small wins, embracing uncertainty, and showing up — passionate, vulnerable and bright-eyed — even when the mountain seems too steep to climb.
Active Voice Jen Dionisio is the associate content strategy director at a large consultancy, a coach with Active Voice, and the founder of her own coaching practice, Jen Dionisio Coaching. She completed her coach training at Leadership that Works, and currently holds the Associate Certified Coach designation from the International Coaching Federation. Jen brings a compassionate ear and a deep background in content leadership to her work as a coach. She loves helping fellow design and tech professionals get unstuck in their careers, and opening the door to new folks trying to find their way in the industry.
Netflix Jen Schaefer leads the Content Design team at Netflix, working across diverse product areas ranging from sign-up to streaming to the studio. Prior to Netflix, she managed the Travel and Shopping content strategy teams at Google, where she co-ran the annual UX Writing Summit. Since her first job in tech as the writer for an Internet incubator two decades ago, Jen has shaped products large and small with a strategic, human-centered approach to design and language. Jen specializes in delivering content strategy at scale, including growing global teams, creating design systems, optimizing localization processes and solving people and business problems. In her spare time, you can find Jen in the yoga studio, working on her flexibility and her zen.
Google Laura Costantino (they/them) is a lead content designer and strategist at Google. For the past ten years, they have worked at the intersection of content, marketing, and UX for some of the world's largest tech companies, including Yahoo, Amazon, Meta, and now Google. Laura developed a passion for people and their stories early on and received a MA in Cinema Studies in San Francisco, where they worked as a curator for a range of film festivals and cultural institutions around the Bay Area. Outside of work, Laura is committed to mentoring people transitioning into UX and loves reading books, drinking tea, and taking long strolls. They currently live in NYC, were born in Southern Italy, and speak both English and Italian fluently.
Pinterest Camila Pechous is a lead content designer at Pinterest, focusing on products that inspire people to create a life they love. Over the years, her work evolved from localization to UX and content design. Previously, she worked at Square and Amazon, where she wore several hats between Alexa and smart devices and Customer Service Design UX. Camila was born and raised in Brazil. She entered the design industry to challenge the status quo as an immigrant who speaks English as a second language. She believes in products that create a natural interaction based on human-to-human conversation. In June 2020, she graduated with a Master of Communication in Digital Media from the University of Washington. Her degree concentrated on user-centered design, user research, and content strategy. She lives in Chicago with her husband, twin boys, two dogs, and a cat.
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